Categories
Domain
Name
Q. How much does it cost
to register a domain name?
A. Our regular cost is starting from
$11.95 per year.
Q. How long does it take
to be able to access my website using the
domain name?
A. After registering a
new domain name (or transferring it to our
servers), it usually takes 1-2 days to
propagate through the Internet. You may be
able to access it the very next day, but it
takes some ISP's longer to incorporate the
change.
Q. Can I access my
account before the propagation of the domain
name is complete?
A. Yes, each of our
accounts receives its own IP Address. You can
access your Control Panel, FTP, and your
website with your IP Address while you're
waiting for the domain name to propagate.
This is also helpful if you are transferring
your website from another host. You can make
sure everything is operating correctly on the
new server before transferring the domain and
your website will have no lapse in
accessibility.
Q. What is a Parked
Domain?
A. Parking a domain can
mean a couple of things. You may want to
purchase a domain to reserve it for later
use. Or you may want to have your current
website accessible by more than one domain
name (the most common use of this is
registering .com, .net, & .org variations
of the same name). Whatever reason you have,
if you have a regular account with us, you
can park additional domains for no additional
cost (regular domain registration is
necessary).
Email
Q. Do I get my own email
accounts with your hosting?
A. Yes, your email accounts will be
"anything@yourdomain.com".
Q. How do I set up new
email accounts?
A.
1. Go to your Control Panel
2. Click on Mail Manager
3. On the left side, click on New Address
4. Enter a Username (this will be whatever
you want the address to be, as in:
username@yourdomain.com)
5. Enter and Re-enter a password
6. Click Add
7. That's it! You can now use that email
address, with the username and password you
entered.
You can also add, delete or modify email
accounts, set up forwarding of email from one
account to another (or to an outside email
box) and add autoresponders to any email
account.
To use the WebMail (web-based email system)
with that address, go to Web Mail in your
Control Panel (or yourdomain.com/up) and
enter the username and password. the next
screen will require you to enter a name for
the address (then click Save
Changes)...you'll then be able to check and
send email through the Web Mail system.
Q. How do I set up my
email program to access my email account?
A. This depends on which
email program you use. Send an email to support@rebelnetworks.com and
let us know what email program you use
(Outlook, Outlook Express, Netscape Mail,
Eudora, etc.) and we'll be happy to send you
instructions on how to set it up.
Q. Do you have SMTP mail
servers?
A. Yes, just enter your
domain name (yourdomain.com) in the SMTP
setting of your email program. For security
purposes (so spammers cannot use an open
relay to send spam) you will need to
"authenticate" yourself to the
server before you are able to send email
through SMTP. All this means is that you need
to check your email before sending email.
Once you check your email, you will have a
window of 15 minutes to send email while you
are authenticated. This is usually not an
issue of rpeople becuase most people have the
email program set up to automatically check
email every 10-15 minutes, which means that
you'd always be authenticated.
FTP
Q. What is FTP?
A. In the most basic explanation, FTP
is a File Transfer Protocol which allows you
to connect your computer to the server so you
can transfer files (HTML, graphics, etc.) to
your web space.
Q. Do I need a special
program to use FTP?
A. Yes, you need an FTP
program. The one we use and recommend is
WS_FTP at http://www.ipswitch.com.
Q. Can I have multiple
user FTP access?
A. Generally no, we only
allow one user access for each account.
However, we have been known to bend this rule
and add one more if asked nicely (not that
our customers would ask any other way).
Q. Is there any other way
to transfer files to my account?
A. Yes, you can transfer
files through the "File Manager" in
your Control Panel.
Telnet/SSH
Q. Do you allow Telnet
access?
A. For security reasons, we only allow
SSH access.
Q. How do I get SSH
enabled for my account?
A. Again, for security
reasons we are rather strict about this. We
ask that you fax us a copy of a picture ID
and request SSH through the Email Support
button in your Control Panel. After enabled,
you'll be able to set up your SSH through
your Control Panel.
Q. Do I need special
software for SSH?
A. Yes. We use SecureCRT, which
is generally thought of as being the most
stable. However, you may be able to find a
cheaper or free program by searching in your
favorite search directory.
Website
Statistics
Q. How do I check my
website statistics?
A. From your Control Panel, click on
the "Site Statistics" button.
You'll be able to check your statistics for
hits, page views, user sessions, etc. by day,
month, or hour. You can also view which pages
are most popular, where your visitors are
coming from, what browser they are using, and
more!
Q. What is the difference
between "hits", "page
views", and "user session"?
A. This is an area of
great misunderstanding. Many people boast
that they are getting "x" number of
hits each day, and without specifying what
they mean by "hits", it can be very
misleading. "Hits" are counting
every file that is downloaded from the server
when a visitor visits a web page. So, for
example, if your main page contains 10
graphic images, each time a visitor views the
page 11 hits are counted (one for each
graphic image and one for the HTML file). As
you can see, hits can tally up very quickly,
even if only a few people visit your site.
"Page views" refer to the actual
HTML pages being viewed. This is more
meaningful than "hits", but still
doesn't give you a very good feel for your
site popularity (one person can still account
for many page views). "User
Sessions" are probably the most
meaningful. They count each unique visitor to
your site, and only count the same visitors
once per day. So you know that if you have
100 User Sessions, you had 100 unique
visitors.
Q. Do I have access to my
raw log files?
A. Yes. If you choose to
analyze your statistics with another program
(such as WebTrends), you do have access to
your raw log files. They are in the directory
"yourdomain-logs".
Secure Server
Q. What is a SSL secure
server?
A. In the most basic sense, a SSL
secure server allows you to accept visitor
information in a secure manner. The
information is encrypted went sent to your
server. This is what is needed for e-commerce
(taking credit card information, etc.).
Q. Do you offer a
"shared" secure server or do I need
my own SSL certificate?
A. We do not offer a
"shared" SSL certificate, if using
a secure server you will need to obtain a
certificate for your domain. These start at
$85 (for the first year) from GeoTrust. The
main reason for getting a SSL certificate is
to ensure to your visitor that they are
submitting their information to who they
think they are. If you have a
"shared" secure server, when the
visitor clicks on the lock in the browser,
they will be given information that does not
match your company, which does not do well to
build trust and make the visitor feel
comfortable in submitting their information.
We have automated the process of setting up
your certificate as much as possible and are
able to help you through the process.
Q. How do I obtain a SSL
certificate?
A. When you are ready,
just let us know and we will help you through
the whole process.
PGP & PGPMail
Q. What is PGP?
A. PGP® or Pretty Good Privacy® is a
powerful cryptographic product family that
enables people to securely exchange messages,
and to secure files, disk volumes and network
connections with both privacy and strong
authentication. For complete information and
to obtain the PGP free software, visit the MIT
Distribution Center for PGP.
Q. What is PGPMail?
A. PGPMail is like
FormMail in that it sends information that
the visitor submits via a form, but PGPMail
encrypts the information and sends using PGP.
Q. How do I use PGP and
PGPMail?
A. First, obtain the
software from the MIT link above. Within the
software, follow the directions to create
your keys. Then from your Control Panel,
enter the information as asked for from the
"PGP" button. After setting up PGP,
you can also use the PGPMail. PGPMail can be
used in conjunction with the SSL secure
server for a great way of securely accepting
information from your visitors.
Name
Servers
Q. When I register my
domain or transfer from another host, what
name servers do I use for Rebel Networks?
A.
Primary Name
Server: NS.REBELNETWORKS.COM
Primary IP Address: 216.147.43.17
Secondary Name Server:
NS2.REBELNETWORKS.COM
Secondary IP Address: 64.176.61.112
If you need help with
the registration or transfer process, just
let us know, we'll be happy to guide you
through it.
Q. Can I set up my own
Virtual Name Server to use for my and my
clients' domain registrations?
A. Yes, virtual name
servers can be set up on your account for an
additional $5.00 per month. Set up your name
servers in your Control Panel with the
"Virtual Name Server" button. You
will also need to create the name servers for
your domain through your domain registration
service.
Data
Transfer/Bandwidth Allotments
Q. Why don't you offer
unlimited data transfer like many other hosts
do?
A. Because there really is no such
thing as unlimited data transfer. Bandwidth
costs money. There is no getting around that.
So, you really can't have an unlimited amount
for $10 per month, $1000 per month, or even
$10,000 per month. We believe that any host
who promises unlimited data transfer is not
being honest with you. You better check the
fine print in their Terms of Service.
Q. What if I need more
data transfer than my account allows?
A. We have found that the
vast majority of websites use far less than
the allotments we have set up for each
account. However, if you do need more, you
can automatically add more from your Control
Panel using the "Upgrade CP"
button. Additional data transfer can be
purchased in blocks of 1 GIG for $10 per
month.
Acceptable Use
Policy
Q. What is your
Acceptable Use Policy and Service Guidelines?
A. You can view our Terms of Service
here: Acceptable
Use Policy
Q. Do you host Adult
Content Sites?
A. NO.
Q. Do you allow SPAM from
your servers?
A. NO.
Q. Do you allow IRC to be
operated on your servers?
A. NO.
Payment Policies
Q. What forms of payment
do you accept?
A. Payment can be made by check,
PAYPAL or credit card (VISA or MasterCard).
All payments will be in U.S. dollars.
CGI-BIN
Q. What is a CGI-BIN and
do I get one?
A. A CGI-BIN allows you to add a
variety of your own CGI programs to your
website. Each account has its own CGI-BIN.
Q. Where can I find CGI
programs?
A. The source we use most
often is The CGI
Resource Index.
Data Center
Q. Do you operate your
own data center or do you lease servers from
another provider?
A.Our servers are leased from
Alabanza, Inc., a highly respected leader in
providing hosting solutions for hosting
companies. You'd be surprised at how many
top-quality hosts use the services of
Alabanza.
Q. Why should I use your
services rather than from a company that
operates its own servers on-site?
A. We can provide you
with the very best server reliability and
speed for a great price, while focusing on
customer support. Through "economies of
scale", Alabanza is able to provide us
with the very best Internet connection,
reliability, speed, Control Panel automation,
monitoring, security, etc. for a price that
we could not even come close to if we did it
ourselves. This efficiency is passed on to
you in our pricing structure. Sure, we could
invest in hardware, obtain a T1 connection,
and maintain our own servers, but the whole
package would not be near the quality,
reliability, speed, etc. as provided by
Alabanza, and it would probably cost us more
at the same time. Alabanza's quality, speed,
and reliability have a great reputation and
we are proud to offer it to you. For a very
impressive description of how our servers are
maintained at Alabanza, click
here. We think you'll agree
that you'd be hard-pressed to find a better
server solution than this, and next to
impossible for us (or anyone) to offer this
same level of quality, reliability,
connection speed, and Control Panel
automation on our own for the same affordable
prices.
Support
Procedures
Q. How do I request
support?
A. When support is needed, simply
email us at support@rebelnetworks.com or use
the "Email Support" button in your
Control Panel.
Q. Is telephone support
available?
A. Telephone support is
available, but we request that you reserve
that for only true emergencies (such as your
website is not accessible). Our focus on
customer support allows us to respond to your
email support requests in an extremely timely
manner, so you will not need to call us when
we do not respond to emails like you've
probably experienced before.
Miscellaneous
Q. Can I set up my own
custom 404 pages?
A. Yes. This involves using a
.htaccess file. For a complete description on
this file, please click here.
Q. Can I set up third
level domains, such as
"something.mydomain.com"?
A. Yes, this would
involve creating a new account with its own
IP Address. If you do not need a Control
Panel for the third level domain, there is no
additional charge. However, if you need a
Control Panel for the third level domain,
there will be an additional $1.00 per month
charge for each one. Simply email support (support@rebelnetworks.com) if
you need a third level domain set up for you.
Q. Do I get a mailing
list function with my account?
A. Yes. Each account has a mailing
list that can be activated and controlled
within the Control Panel's "Mail
Manager" button (you must first activate
it using the "Mailing List"
button). Mailing lists can be set up as a
newsletter, subscriber-only, or moderated
list.
Q. Can I access my
website both with or without
"www."?
A. Yes
If you didn't find
the answer to your question, please use this
form to ask us:
